Refund policy

 

At Cart Session, we want you to love your purchase. If you aren’t satisfied, we’re here to help.

 

 

 

Returns

 


We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be:

 

  • In the same condition you received it

  • Unused and unworn

  • In its original packaging

  • With all tags included

 


You will also need a receipt or proof of purchase.


To start a return, please contact us at cartsession@outlook.com.


Because we work with multiple suppliers, returns are not sent to a Cart Session warehouse.

Once you request a return, we will provide:

 

  • A return approval

  • A supplier-specific return address

  • A prepaid return label (if applicable)

  • Instructions on how to complete the return

 


Do not send products to any address without first contacting us, as they may not be accepted.

 

 

 

Damages and Issues

 


Please inspect your order upon delivery and contact us immediately at cartsession@outlook.com if:

 

  • The item is defective

  • The item is damaged

  • You received the wrong item

 


We will evaluate the issue and make it right as quickly as possible.

 

 

 

Exceptions / Non-Returnable Items

 


The following items cannot be returned:

 

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty or hygiene products)

  • Hazardous materials, flammable liquids or gases

  • Gift cards

  • Sale or clearance items

 


If you are unsure whether an item is eligible, feel free to contact us.

 

 

 

Exchanges

 


The fastest way to get the item you want is to return the item you have.

Once the return is approved, you may place a new order.

 

 

 

European Union – 14-Day Cooling-Off Period

 


If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.


The item must be:

 

  • In the same condition you received it

  • Unused and unworn

  • In original packaging

 


Proof of purchase is required.

 

 

 

Refunds

 


Once your return is received and inspected, we will notify you of approval or rejection.


If approved, a refund will be issued to your original payment method within 10 business days.


Please note:

 

  • Your bank or card provider may take additional time to process the refund.

  • If it has been more than 15 business days since approval, please contact us at cartsession@outlook.com.